Frequently Asked Questions
Everything you need to know about shopping for your horse and rider gear.
What are your delivery options and timeframes?
We offer standard and express shipping across the UK and internationally. Standard delivery typically takes 3-5 working days, while express orders placed before 2pm are processed for next-day arrival.
Can I return safety equipment like riding hats or body protectors?
For safety reasons, riding hats and body protectors must be returned in their original, unopened packaging with all tags attached. Once used or fitted, these items cannot be returned due to safety certification regulations.
How do I know which size to buy for my horse?
Each product page includes a detailed size guide. We recommend measuring your horse according to our instructions or contacting our equestrian experts for personalized fitting advice.
Do you offer a price match guarantee?
Yes, we strive to offer the best value. If you find an identical item in stock at another reputable UK retailer for a lower price, please contact us and we will do our best to match it.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique reference number to monitor your parcel's progress via our courier partner.